Return & Refund Policy

At Gulf Coasts Co. LLC (GCCO), customer satisfaction is our top priority. We strive to ensure that every product you purchase from us meets your expectations. This Return & Refund Policy explains the terms and conditions under which products can be returned, exchanged, or refunded.

1. Eligibility for Returns or Exchanges

• Returns or exchanges are accepted within 7 days after delivery of the item.
• The product must be unused, in its original packaging, and in resalable condition.
• A valid original purchase invoice must be presented.
• Returns or exchanges without an invoice will not be accepted.
• Items that have been installed, damaged, or altered after purchase cannot be returned.

2. Refund Process

• Refunds will be issued using the same payment method used during the original purchase.
• For card transactions, refunds will be processed back to the same debit or credit card used.
• Refunds are typically completed within 10 business days after the returned item has been received and inspected by our team.
• If the item does not meet the return conditions, GCCO reserves the right to reject the refund request.

3. Non-Refundable Items and Fees

• Installation, service, or delivery fees are non-refundable.
• Return shipping or transportation costs are the responsibility of the buyer.
• Products purchased during promotions, clearance sales, or discounted offers may not be eligible for returns or refunds unless defective.

4. Damaged or Incorrect Items

If you receive an incorrect or defective product, please contact our support team within 48 hours of delivery. We will arrange for inspection and, if verified, provide a replacement or full refund at no additional cost to you.

5. Return Procedure

• Contact our customer support team via email or phone to initiate a return request.
• Provide your order number, product details, and reason for return.
• Our team will guide you through the process and provide the necessary instructions.
• The item must be securely packaged and returned to the same branch where it was originally purchased.

By purchasing from GCCO, customers acknowledge and agree to comply with this Return & Refund Policy. GCCO reserves the right to modify or update this policy at any time to align with company and manufacturer standards.